Coronavirus update: We are supporting our customers but if you are self-isolating, please choose an appropriate appointment date.

   Read More »

Gas & Electric Cooker repair

Gas & Electric Cooker Repair Advice from The Hotpoint Experts.


These are the most frequently asked questions and how to solve your issue.

Explore further

There is a fan running and I am not using the gas & electric cookers

Most of our modern Hotpoint appliances are fitted with a cooling fan to prevent the controls getting too hot. The fan can run for up to 30 minutes after the oven has been switched off for safety reasons. During this period the fan may switch off and on, this is perfectly normal.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

Poor cooking results?

Customers changing from a conventional oven to a modern fan assisted oven may find that they need to reduce cooking temperatures by approximately 25 degrees centigrade and cooking times by approximately 10 minutes in every hour.

We recommend you centralising your food and always place food upon a shelf, not directly onto the oven base itself, to enable the heat to be circulated around the entire surface of the cooking vessel.

This is particularly important in a top oven as the grill elements are used in conjunction with top oven cooking apparatus to deliver heat from above and below the food.

Pans with high sides may affect the cooking performance due to airflow.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

The rings on my Hotpoint gas cooker will not ignite

Should one or more of the gas cooker rings not ignite, we recommend you check that the burners themselves are free from fibre or strands of a cleaning pad, simply remove the burner caps and wipe around the burner rings with a dry lint free cloth then re-try.

If you have a glass lid fitted to your Hotpoint appliance, ensure that it is fully upright and free from any obstructions as either of these conditions will result in the gas supply to the hotplates being shut off until the problem is resolved.

If the problem persists, ensure that the batteries (where fitted) are new, or if the Hotpoint cooker/hob has a plug, check the socket is working and try a new fuse.

If you need further assistance please call Hotpoint customer service on 0344 822 4224

What are the installation requirements for my Hotpoint electric cooker?

Full installation instructions are included in all the customer manual booklets. Always refer to these instructions for installation requirements. Should you not have access to your user manual you can download a copy manuals.

Alternatively you can also use our contact us section for more information.

If you need further assistance please call Hotpoint customer service on 0344 822 4224


Search for your Gas & Electric Cooker manual using our search bar.

Find your model number

Popular how to videos for Gas & Electric Cooker

See all videos

Gas & Electric Cooker Repairs

Are you looking for a repair to your Hotpoint Gas & Electric Cooker? Look no further!

About us

We are the leaders in the home domestic appliance market, and we repair all of our very own brands which include Cannon by Hotpoint, Indesit, Whirlpool Arisoton, Creda and Ariston. We repair the following types of appliances: ovens (electric and gas), washing machines, fridges, freezers and dishwashers. Booking a repair with us no matter the age of the appliance is not a problem. so regardless of it being in out of guarantee, we can help you!

Our Engineers

We have a team of just over 1000 trained engineers, all of which are based in the UK (so locally to you) With that in mind, we can give you a extremely reliable and fast gas/electric cooker repair Our engineer’s are all given the right tools and products needed to be able to carry out your repair, so this helps in getting your gas or electric cooker back to working order in no time at all. Is your cooker gas? if so all our engineers are gas safe registered, to give you that extra peace of mind.

Book a repair

To book in a cooker repair, why not visit our online page, where you receive an instant quote with no hidden charges to get your cooker repaired. This can be done in just a few simple steps. Click here for more information

How can we help?